This article only applies to accounts that were created with an email address and a temporary password. If you sign in with your institution’s login, you do not need a temporary password.
When your institution sets up your OneTutor account, you receive an email with a temporary (initial) password. This password is valid for 7 days. If you do not log in and complete your registration within that time, the password expires and you will not be able to sign in.
⚠️ Important: The “Forgot password” and “Create new account” options on the login page do not work for expired temporary passwords. You need to request a new temporary password from the OneTutor team.
How to get a new temporary password
Contact us and we will send you a new one straight away. Please include:
Your email address (the one your institution uses for OneTutor)
Your institution name, if applicable
📧 Write to us: [email protected]
Once you receive your new temporary password, please log in and complete your registration before the 7-day window closes.
After logging in
Once you are signed in, you can set a permanent password in your account settings so you no longer need to rely on a temporary password.
More help: How do I get access? and Login does not work with a VPN