When your institution sets up your OneTutor account, you receive an email with a temporary (initial) password. This password is valid for 7 days. If you don't log in and complete your registration within that time, the password expires and you won't be able to sign in.
⚠️ The "Forgot password" and "Create new account" options on the login page do not work for expired temporary passwords. You need to request a new temporary password from the OneTutor team.
How to get a new temporary password
Contact us and we'll send you a new one straight away. Please include:
Your email address (the one your institution uses for OneTutor)
Your institution name
📧 Write to us at: [email protected]
Once you receive your new temporary password, make sure to log in and complete your registration before the 7-day window closes.
After logging in
Once you're signed in, you can set a permanent password from your account settings so you won't need to rely on a temporary password in future.